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Tune in July 31 at 2 pm ET!
Digital transformation is redefining how state and local governments serve their communities—from streamlining operations to delivering more intuitive, user-friendly services. Whether it’s modernizing outdated systems or launching cloud-based platforms designed around constituent needs, agencies are embracing new technologies to meet rising public expectations and improve everyday interactions. But transformation at scale isn’t easy. Leaders face challenges in funding, procurement, change management, and cross-agency coordination. Balancing innovation with usability and accessibility is key to building systems that truly work for the people they serve.
How are forward-thinking governments navigating these complexities—and what strategies are helping them succeed? In this installment of Route Fifty’s Innovation Spotlight series, we’ll hear from state and local leaders who are pioneering digital solutions to deliver better results for their communities. Attendees will gain insights into:
- How agencies are prioritizing user-centered design and accessibility in digital services.
- The hurdles of legacy modernization, and how leaders are overcoming them.
- Strategies for cross-agency collaboration that accelerate innovation and improve service delivery.
Join us to learn how digital transformation is empowering governments to work smarter, respond faster, and serve residents more effectively — now and into the future.
Speakers

Charlotte Lee
Director, Growth Strategy
Granicus

Charlotte Lee
Director, Growth Strategy
Granicus


Webster Mulbah
CDO
City of Baltimore, MD
Webster Mulbah is a seasoned professional in data engineering, management and analysis, currently serving as the Chief Data Officer and Data Team Lead at the Baltimore City Department of Transportation. Previous experience includes a role as a Data Fellow at the Mayor’s Office of Performance & Innovation and a Business Intelligence Analyst/Data Analyst at Money Map Press, where responsibilities involved building data architecture, managing reporting projects, creating real-time dashboards, and ensuring data integrity.

Jenny Smith
Senior Director of Strategic Investments, Maryland Digital Service
Maryland Department of IT
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Jenny Smith
Senior Director of Strategic Investments, Maryland Digital Service
Maryland Department of IT
Jenny Smith is the Senior Director for Strategic Investments in the Maryland Digital Service, where she is driving transformation of the State's approach to technology. An experienced civic technologist, Jenny spent four years with the US Digital Service, was the Director of Software Delivery at the Planned Parenthood Federation of America, and has co-founded and built several civic and political tech startups.

Nathaniel Wentland
CIO/Director of Information Technology
Loudoun County Government

Nathaniel Wentland
CIO/Director of Information Technology
Loudoun County Government

Chris Teale
Managing Editor
Route Fifty

Chris Teale
Managing Editor
Route Fifty