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Route Fifty's Innovation Spotlight: Innovating Service Delivery for the Future

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34 DAYS
3 HOURS
7 MINUTES
14 SECONDS
Start: Thursday, July 31 2:00 PM EDT
End: Thursday, July 31 3:00 PM EDT

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Tune in July 31 at 2 pm ET!

Digital transformation is redefining how state and local governments serve their communities—from streamlining operations to delivering more intuitive, user-friendly services. Whether it’s modernizing outdated systems or launching cloud-based platforms designed around constituent needs, agencies are embracing new technologies to meet rising public expectations and improve everyday interactions. But transformation at scale isn’t easy. Leaders face challenges in funding, procurement, change management, and cross-agency coordination. Balancing innovation with usability and accessibility is key to building systems that truly work for the people they serve.

How are forward-thinking governments navigating these complexities—and what strategies are helping them succeed? In this installment of Route Fifty’s Innovation Spotlight series, we’ll hear from state and local leaders who are pioneering digital solutions to deliver better results for their communities. Attendees will gain insights into:

  • How agencies are prioritizing user-centered design and accessibility in digital services.
  • The hurdles of legacy modernization, and how leaders are overcoming them.
  • Strategies for cross-agency collaboration that accelerate innovation and improve service delivery.

Join us to learn how digital transformation is empowering governments to work smarter, respond faster, and serve residents more effectively — now and into the future.

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Speakers

Charlotte Lee

Director, Growth Strategy

Granicus

Charlotte Lee

Director, Growth Strategy

Granicus

Webster Mulbah

CDO

City of Baltimore, MD

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Webster Mulbah

CDO

City of Baltimore, MD

Webster Mulbah is a seasoned professional in data engineering, management and analysis, currently serving as the Chief Data Officer and Data Team Lead at the Baltimore City Department of Transportation. Previous experience includes a role as a Data Fellow at the Mayor’s Office of Performance & Innovation and a Business Intelligence Analyst/Data Analyst at Money Map Press, where responsibilities involved building data architecture, managing reporting projects, creating real-time dashboards, and ensuring data integrity. 

 

Nathaniel Wentland

CIO/Director of Information Technology

Loudoun County Government

Nathaniel Wentland

CIO/Director of Information Technology

Loudoun County Government

Ken Pfeil

Chief Data Officer

Commonwealth of Virginia

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Ken Pfeil

Chief Data Officer

Commonwealth of Virginia

Ken is a security and finance industry veteran, formerly serving as VP and Managing Director of Data Protection and Governance at OneMain Financial. Prior to OneMain, he served as Chief Security Officer for TechDemocracy LLC, MFS Investments, and before served as CISO for Pioneer Global Asset Management SpA (Including Pioneer Investments and all operating subsidiaries in 26 countries).

 

Ken’s Information Technology and Security experience spans over three decades, with strategic, technical, and executive experience at companies such as Microsoft, Dell, Capital IQ, Miradiant Global Network, Avaya, and Merrill Lynch. Ken coauthored Microsoft's “Best Practices for Enterprise Security” white papers and participated on the Information Systems Security Association's International Privacy Advisory Board covering the initial implementation of GLBA. He reported on security risks and performed vulnerability analysis for Windows IT Pro Magazine’s “Security Administrator” publication for four years, and has been a contributing expert for Information Security, CIO and CSO Magazines, and is a Distinguished Fellow of the Ponemon Institute.

Moderator

Chris Teale

Managing Editor

Route Fifty

Moderator

Chris Teale

Managing Editor

Route Fifty

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