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Tune in July 31 at 2 pm ET!
Digital transformation is redefining how state and local governments serve their communities—from streamlining operations to delivering more intuitive, user-friendly services. Whether it’s modernizing outdated systems or launching cloud-based platforms designed around constituent needs, agencies are embracing new technologies to meet rising public expectations and improve everyday interactions. But transformation at scale isn’t easy. Leaders face challenges in funding, procurement, change management, and cross-agency coordination. Balancing innovation with usability and accessibility is key to building systems that truly work for the people they serve.
How are forward-thinking governments navigating these complexities—and what strategies are helping them succeed? In this installment of Route Fifty’s Innovation Spotlight series, we’ll hear from state and local leaders who are pioneering digital solutions to deliver better results for their communities. Attendees will gain insights into:
- How agencies are prioritizing user-centered design and accessibility in digital services.
- The hurdles of legacy modernization, and how leaders are overcoming them.
- Strategies for cross-agency collaboration that accelerate innovation and improve service delivery.
Join us to learn how digital transformation is empowering governments to work smarter, respond faster, and serve residents more effectively — now and into the future.
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Speakers
Charlotte Lee
Director, Growth Strategy
Granicus
Charlotte Lee
Director, Growth Strategy
Granicus
Webster Mulbah
CDO
City of Baltimore, MD
Webster Mulbah is a seasoned professional in data engineering, management and analysis, currently serving as the Chief Data Officer and Data Team Lead at the Baltimore City Department of Transportation. Previous experience includes a role as a Data Fellow at the Mayor’s Office of Performance & Innovation and a Business Intelligence Analyst/Data Analyst at Money Map Press, where responsibilities involved building data architecture, managing reporting projects, creating real-time dashboards, and ensuring data integrity.
Nathaniel Wentland
CIO/Director of Information Technology
Loudoun County Government
Nathaniel Wentland
CIO/Director of Information Technology
Loudoun County Government
Chris Teale
Managing Editor
Route Fifty
Chris Teale
Managing Editor
Route Fifty
Marcy Jacobs
Chief Digital Experience Officer & Deputy Secretary for IT
State of Maryland
Marcy is the State of Maryland’s first Chief Digital Experience Officer, leading the Maryland Digital Service (MDDS). She has spent 20+ years making it easier for people to get needed information, benefits, and services from government agencies.
Previously, she led the public sector customer experience practice at McKinsey & Company. Prior to McKinsey, Marcy served for four years with the United States Digital Service at the White House, both as Design Director and later as the lead of the Digital Service at Veterans Affairs. Marcy and her VA team won the 2018 Samuel J. Heyman “Service to America” Medal for Management Excellence for their work developing veteran-facing tools.
“Helping teams learn about the power of human-centered design has been a passion throughout my career. In my role as Chief Digital Experience Officer, I have had the opportunity to drive changes that improve the digital experience we create for residents, customers, and state employees. I firmly believe in politely challenging the status quo and not accepting outdated ways of working. If we want different outcomes for our customers and team, we must thoughtfully consider what is working and what isn't.”
Underwriters
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