State and local agencies play a central role in delivering health and human services, often managing high volumes of applications and complex eligibility requirements. Many of these processes remain manual, creating delays and limiting visibility into potential fraud or errors. Artificial intelligence is offering new ways to streamline operations while improving accuracy and access for residents. This session will examine how state and local leaders are using AI to modernize the delivery of public health and benefits programs. Speakers will share how they are reducing backlogs, accelerating approvals, and strengthening program integrity. The conversation will also address how agencies are ensuring responsible use of AI while maintaining accountability and trust.