Across state and local government, agencies are working to improve how services are delivered to residents in areas like motor vehicles, permitting, and housing. Long wait times, outdated systems, and fragmented processes continue to create challenges for both staff and the public. Artificial intelligence is emerging as a tool to help streamline these services and improve overall experience. This session will explore how state and local leaders are using AI to modernize service delivery and make interactions more efficient and accessible. Speakers will share how they are automating routine processes, improving digital services, and using data to better understand and respond to resident needs. The discussion will also focus on implementation challenges and how agencies are driving adoption across their organizations